Privacy Policy for Krvvy Ventures Private Limited

At Krvvy, your privacy is of utmost importance to us. We are committed to safeguarding the personal information you share with us and ensuring transparency in how we collect, use, and protect your data. This Privacy Policy outlines our practices in accordance with applicable Indian laws and global standards such as the General Data Protection Regulation (GDPR).

1. Types of Personal Information Collected

We collect the following categories of personal information:

  • Contact details: Name, email address, phone number, shipping and billing address.
  • Account information: Username, password (encrypted), preferences, and history.
  • Payment data: Processed via secure third-party payment gateways. We do not store card or banking details on our servers.
  • Device and browser data: IP address, browser type, device information, and operating system.
  • Usage data: Interaction with our platform, including viewed pages, search queries, and order history.

Cookies and tracking data: Information collected through cookies and similar technologies.

2. How the Data is Used

We use personal information to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Customize and improve your shopping experience
  • Send transactional and promotional communications (with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Legal Bases for Processing

We process your data based on the following legal grounds:

  • Your explicit consent
  • Performance of a contract (e.g., fulfilling an order)
  • Legal obligations under applicable laws

Legitimate interests, such as improving our services and preventing fraud

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you on return visits
  • Personalize your shopping experience
  • Analyze site traffic and usage patterns
  • Display relevant ads on other platforms

You can manage your cookie preferences through your browser settings or via the cookie banner presented on your first visit.

5. Sharing with Third Parties

We do not sell your personal information. We may share your information with:

  • Service providers: Logistics, payment gateways, IT support, marketing partners
  • Legal authorities: Where required by law, or for fraud prevention
  • Business transfers: In the event of a merger, acquisition, or sale of assets
  • Professional advisors: Legal, accounting, and compliance partners

All third parties are contractually obligated to protect your data and use it only for specified purposes.

6. Data Retention

We retain your personal data:

  • As long as you have an account with us
  • As needed to provide you services
  • For legal, tax, and regulatory reasons

You may request deletion of your personal data at any time by emailing us at hello@krvvy.com. Anonymized data may be retained indefinitely for analysis and improvement purposes.

7. Security Practices

We implement industry-standard security measures, including:

  • Encryption of data
  • Role-based access controls
  • Secure payment gateways
  • Regular audits and monitoring

While we strive to protect your data, no method of transmission over the internet is 100% secure. You are encouraged to maintain the confidentiality of your account credentials.

8. User Rights and Choices

You have the right to:

  • Access, update, or correct your personal data
  • Withdraw consent or object to processing
  • Delete your account and associated data
  • Opt out of marketing communications

To exercise these rights, contact us at hello@krvvy.com. We may retain certain information as required by law or for legitimate business purposes.

9. Cross-Border Data Transfers

Your information may be transferred to and stored in countries outside India. We ensure appropriate safeguards are in place for such transfers, consistent with applicable data protection laws.

10. Children’s Privacy

Our services are intended for individuals who are at least 18 years old. If you are under 18, parental or legal guardian consent is required. We do not knowingly collect personal information from children without such consent.

11. Grievance Redressal and Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:

Grievance Officer Email: hello@krvvy.com Phone: 8882051443Hours: Monday to Saturday, 10 AM – 6 PM

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of courts in Noida, India.

Note: By using our website or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

We may update this policy periodically. Any changes will be posted on this page with a revised effective date. Please review this policy regularly for updates.