Privacy Policy
1. Types of Personal Information Collected
We collect the following categories of personal information:
• Contact details: Name, email address, phone number, shipping and billing address.
• Account information: Username, encrypted password, preferences, and history.
• Payment data: Processed via secure third-party payment gateways. We do not store card or banking details on our servers.
• Device and browser data: IP address, browser type, device information, and operating system.
• Usage data: Interaction with our platform, including viewed pages, search queries, and order history.
• Cookies and tracking data: Information collected through cookies and similar technologies.
2. How the Data is Used
We use personal information to:
• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Customize and improve your shopping experience
• Send transactional and promotional communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations
3. Legal Bases for Processing
We process your data based on:
• Your explicit consent
• Performance of a contract (e.g., fulfilling an order)
• Legal obligations under applicable laws
• Legitimate interests such as improving our services and preventing fraud
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Recognize you on return visits
• Personalize your experience
• Analyze site traffic and usage
• Display relevant ads on other platforms
You can manage your cookie preferences through your browser settings or via the cookie banner on your first visit.
5. Sharing with Third Parties
We do not sell your personal information. We may share it with:
• Service providers: Logistics, payment gateways, IT support, marketing partners
• Legal authorities: As required by law or for fraud prevention
• Business transfers: In case of merger, acquisition, or sale of assets
• Professional advisors: Legal, accounting, and compliance partners
All third parties are contractually obligated to protect your data and use it only for specified purposes.
6. Data Retention
Your personal data is retained:
• As long as you have an account
• As needed to provide you services
• For legal, tax, and regulatory reasons
You can request deletion of your data by emailing hello@krvvy.com. Anonymized data may be retained indefinitely for analysis and improvement.
7. Security Practices
We implement industry-standard measures such as:
• Data encryption
• Role-based access controls
• Secure payment gateways
• Regular audits and monitoring
While we strive to protect your data, no method of internet transmission is 100% secure. Please maintain the confidentiality of your account credentials.
8. User Rights and Choices
You have the right to:
• Access, update, or correct your personal data
• Withdraw consent or object to processing
• Delete your account and associated data
• Opt out of marketing communications
To exercise these rights, contact hello@krvvy.com. We may retain information as required by law or legitimate business purposes.
9. Cross-Border Data Transfers
Your information may be transferred to and stored outside India, with appropriate safeguards consistent with applicable data protection laws.
10. Children’s Privacy
Our services are intended for individuals 18 years or older. If under 18, parental or guardian consent is required. We do not knowingly collect data from minors without such consent.
11. Grievance Redressal and Contact Information
Grievance Officer
Email: hello@krvvy.com
Phone: 8882051443
Hours: Monday to Saturday, 10 AM – 6 PM
12. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Please review regularly for updates.